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Herbal Hair Dye Products
Black
Dark Brown
Henna Products
Henna Powder
Indigo Products
Indigo Powder (100 Gms)
Indigo Powder (50 gms)
Hair Care Products
Reetha Powder
Bhringraj Powder
Hibiscus Powder
Hibiscus Leaf Powder
Curry leaves
Neem Leaf Powder
Brahmi Powder
Herbal Hair Wash Powder
Shikakai Powder
Amla Powder
Hair Fall Control Herbs
Tulsi Powder
Skin Care Products
Rose Water
Kasthuri Manjal
Rose Petals Powder
Herbal Bath Powder
Multani Mitti
Orange Peel
PRIVACY POLICY

Privacy Policy for Seltra Sellers
Effective Date: 21 August 2026

At Seltra Sellers (accessible at [www.sara99.com]), we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our natural cosmetic products.

1. Information We Collect
To provide you with our herbal beauty products, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and shipping/billing address provided during checkout or account creation.

Transaction Information: Details about the products you purchase and payment details (processed securely via our third-party payment gateways).

Technical Data: IP address, browser type, device information, and cookies that help us understand how you navigate our website.

Communication Data: Records of any correspondence if you contact us via email, social media, or customer support.

2. How We Use Your Information
We use the collected information for the following purposes:

Order Fulfillment: To process, pack, and deliver your face, body, and hair care orders.

Customer Support: To respond to inquiries, process returns, or assist with product questions.

Improving Our Services: To analyze website usage, improve our product formulations, and enhance user experience.

Marketing (Optional): If you subscribe to our newsletter, we may send you updates about new herbal product launches, special offers, or beauty tips. You can opt-out at any time.

3. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. Please note that while we strive to protect your data, no method of transmission over the internet is 100% secure.

4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We only share information with trusted partners necessary to run our business, such as:

Logistics & Delivery Partners: To ensure your orders reach you.

Payment Processors: To securely handle your financial transactions.

Compliance: Where required by Indian law or to protect our legal rights.

5. Cookies
Our website uses “cookies” to enhance your shopping experience. Cookies help us remember items in your cart and preferences. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the site.

6. Your Rights
Under applicable data protection laws, you have the right to:

Access the personal information we hold about you.

Request the correction of inaccurate information.

Request the deletion of your account/data (subject to our legal retention requirements for tax and accounting purposes).

7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with an updated “Effective Date.”

8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:

SELTRA SELLERRS
12/34, R.S.Pillai Street
Tindivanam,Tamilnadu – 604 001,
India.

Phone : +91 82200 71115

E-Mail : contact@sara99.com

TERMS & CONDITIONS

Effective Date: August 21, 2026

Welcome to Seltra Sellers (accessible at www.sara99.com). These Terms and Conditions govern your use of our website and the purchase of our natural cosmetic products for face, body, and hair care. By accessing our platform or placing an order, you agree to be bound by these terms.

1. General Overview
This website is operated by Seltra Sellers (“we”, “us”, “our”).

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website following changes constitutes acceptance of the new terms.

2. Product Information & Usage Disclaimer
Natural Extracts: Our products feature combinations of botanical and herbal extracts. Due to natural ingredient variations, minor differences in color, scent, or texture may occur between batches.

Patch Test Recommended: While our products are formulated to protect, heal, and enhance, natural ingredients can still cause individual allergic reactions. We strongly advise performing a patch test prior to full application.

Medical Disclaimer: Products sold on www.sara99.com are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical or dermatological condition. Always consult a healthcare professional for specific medical concerns.

3. Orders & Pricing
Pricing: All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Order Acceptance: We reserve the right to refuse or cancel any order for reasons including inventory shortages, errors in product or pricing information, or suspected fraudulent activity.

Payment: Orders must be paid in full via our secure third-party payment gateways before dispatch.

4. Shipping & Delivery
Orders are shipped to addresses within India via our logistics partners.

Estimated delivery timelines will be provided at checkout; however, delivery times are estimates and subject to unforeseen logistical delays.

5. Returns, Refunds, and Replacements
Due to the personal care nature of cosmetics, returns are accepted primarily for items that arrive damaged, defective, or incorrect.

Customers must notify support within 48 hours of delivery with proof (unboxing video or photographs) to initiate a return or replacement.

6. Intellectual Property
All content on www.sara99.com—including logos, product descriptions, images, graphics, and text—is the exclusive property of Seltra Sellers and protected under Indian copyright and trademark laws. Unauthorized reproduction or commercial use is strictly prohibited.

7. Limitation of Liability
Seltra Sellers shall not be liable for any indirect, incidental, or consequential damages resulting from the misuse or improper application of our products, or from temporary website unavailability.

8. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of India. Any disputes arising out of these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in India.

9. Contact Details
For questions or concerns regarding these Terms and Conditions, please contact us:

Company Name: Seltra Sellers

Website: www.sara99.com

Email: support@sara99.com

Address:

SELTRA SELLERRS

12/34, R.S.Pillai Street
Tindivanam,Tamilnadu – 604 001,
India

REFUND POLICY
SELTRA SELLERS

Comprehensive Return & Refund Policy

Official Business Policy  •  www.sara99.com  •  Effective Date: August 21, 2026

 

At Seltra Sellers, we craft natural cosmetic formulations infused with botanical extracts to protect, heal, and enhance your face, body, and hair. Due to the personal and hygienic nature of beauty products, our Return & Refund Policy is designed to adhere to stringent safety and quality guidelines while ensuring full protection for valid customer claims.

 

  1. General Policy & Hygiene Guidelines

Cosmetic and skincare products are intimate personal care items. To maintain safety and hygiene standards across our supply chain:

  • Opened or Used Products: Items that have been opened, unsealed, or used cannot be returned or exchanged unless they arrive defective, damaged, or incorrect.
  • Preference Returns: Requests based on personal preference, scent, individual skin reactions, or change of mind are non-returnable once the product packaging seal is broken.
  • Patch Test Advisory: Because our formulations contain potent natural herbal extracts, minor variations in batch color or texture are normal. We strongly recommend conducting a 24-hour patch test prior to full application. Allergy claims without prior patch testing do not qualify for returns.
  1. Eligibility for Returns & Replacements

We readily accept returns, replacements, or refunds under the following specific conditions:

Eligible Scenario Notification Window Resolution Offered
Damaged in Transit
(Leaking, broken container/pump, crushed box)		 Within 48 hours of delivery Free Replacement or Full Refund
Defective Product
(Pump malfunctioning, separation, spoilage)		 Within 48 hours of delivery Free Replacement or Full Refund
Incorrect Item Delivered
(Wrong formula, quantity, or variant)		 Within 48 hours of delivery Correct Item Delivered + Return Pickup
Missing Items
(Incomplete shipment package)		 Within 48 hours of delivery Immediate Shipment of Missing Item

 

Mandatory Proof of Claim (Unboxing Video)

To prevent fraudulent claims and expedite resolution, customers reporting missing, damaged, or wrong items must provide a continuous, unedited unboxing video recorded right from opening the outer delivery box/pouch, clearly showing the shipping label and product condition.

 

  1. How to Initiate a Return Request

Follow this step-by-step process to submit a return or replacement request:

Step 1: Notify Support — Contact our support team within 48 hours of delivery via email at support@sara99.com or WhatsApp/Phone.

Step 2: Submit Documentation — Provide your Order ID, clear photos/videos of the damaged or wrong product, and the mandatory unboxing video.

Step 3: Verification & Approval — Our Quality Assurance team will review your claim within 24–48 hours and approve the return/replacement.

Step 4: Reverse Pickup — Upon approval, our logistics partner will arrange reverse pickup from your registered address within 2–4 business days. Please pack the item securely in its original box.

  1. Refund Process & Timelines

Once the returned item is collected or inspected at our facility, refunds are processed according to the original payment mode:

  • Prepaid Orders (Credit/Debit Card, Net Banking, UPI, Wallets): Refund will be credited directly to the original payment source within 5 to 7 working days post-approval.
  • Cash on Delivery (COD) Orders: Refunds for COD orders are processed via UPI ID or Direct NEFT Bank Transfer. You will receive a secure link to enter your bank details. Processing takes 3 to 5 business days after receiving bank details.
  • Store Credit Option: Customers may opt for an instant Store Credit Coupon valid for 12 months on www.sara99.com.
  1. Non-Returnable & Non-Refundable Items

The following categories/scenarios are strictly non-returnable and non-refundable:

  • Items reported beyond the 48-hour delivery window.
  • Products purchased during clearance sales, flash sales, or marked as 'Final Sale'.
  • Free promotional gifts, complimentary samples, or combo pack individual items.
  • Products returned without original tags, outer cartons, or safety seals intact (unless defective).
  1. Order Cancellations
  • Before Dispatch: Orders can be canceled directly from your account on www.sara99.com or by contacting support before dispatch. A 100% full refund will be issued immediately.
  • After Dispatch: Once shipped, orders cannot be canceled. You may refuse delivery upon arrival. A refund will be initiated minus shipping costs once the package returns to our warehouse.

 

Customer Support & Grievances

Brand / Business Name: Seltra Sellers

Official Website: www.sara99.com

Email Support: support@sara99.com

Helpline Number: +91 [Insert Support Contact]

Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
SHIPPING POLICY
SELTRA SELLERS

Shipping & Delivery Policy

Official Business Policy  •  www.sara99.com  •  Effective Date: August 21, 2026

 

At Seltra Sellers, we are dedicated to delivering our natural herbal cosmetic formulations safely and efficiently across India. This Shipping & Delivery Policy outlines our order processing times, shipping charges, delivery timelines, and logistics procedures.

 

  1. Processing & Handling Time
    • Order Dispatch: All orders placed on www.sara99.com are processed and dispatched within 24 to 48 hours (1–2 business days) from receipt of order confirmation.
    • Non-Working Days: Orders are processed Monday through Saturday. Orders placed on Sundays or public holidays will be dispatched on the next operational business day.
  1. Shipping Coverage & Estimated Delivery Timelines

We ship to over 19,000 PIN codes across India in partnership with leading, reliable courier services (e.g., Blue Dart, Delhivery, Expressbees, India Post).

Destination Zone Estimated Delivery Time Shipping Fee
Metro Cities (Tier 1) 2 – 4 Business Days FREE on Prepaid | ₹50 on COD
Rest of India (Tier 2 & Tier 3) 4 – 7 Business Days FREE on Prepaid above ₹499 | Flat ₹60 below ₹499
Special Regions (Northeast, J&K, Islands) 6 – 10 Business Days Flat ₹90 (Standard Courier / India Post)

 

  1. Shipping Charges & Cash on Delivery (COD)
  • Free Shipping: We offer FREE shipping on all prepaid orders exceeding ₹499.
  • Cash on Delivery (COD) Convenience Fee: A nominal COD handling fee of ₹50–₹60 applies to Cash on Delivery orders to cover extra partner verification and logistics handling costs.
  1. Order Tracking & Notifications

Once your order is dispatched from our warehouse:

  • You will receive an automated Email and SMS/WhatsApp notification containing your unique Tracking ID and Courier Partner Link.
  • You can track the real-time movement of your parcel directly at www.sara99.com/track or on the courier partner's website.
  1. Delivery Issues & Address Verification
  • Incorrect Address: Please ensure all shipping information, landmark details, and contact numbers are accurately entered at checkout. Seltra Sellers is not responsible for non-delivery or delays caused by incomplete or incorrect addresses.
  • Failed Delivery Attempts: Courier partners will attempt delivery up to 3 times. If delivery fails due to customer unavailability or rejection, the parcel will return to our warehouse (RTO). Re-shipping charges may apply.
  • External Delays: Unforeseen delays due to extreme weather, regional strikes, national holidays, or lockdown restrictions are outside our direct control. We appreciate your patience during such events.

 

Logistics & Shipping Support

Brand / Business Name: Seltra Sellers

Official Website: www.sara99.com

Shipping Support Email: support@sara99.com

Helpline Number: +91 [Insert Support Contact]

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
SELTRA SELLERRS 2022 CREATED BY TRENDSZ UP. PREMIUM E-COMMERCE SOLUTIONS.
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